Customer Service that reflects your brand goals.
We make customer service easy. Inspired by the Tim Ferris notion of efficiency we guide our clients in setting their programs up correctly.
It has never been easier to give access to your customers access to your brand and your team. Through messenger, Twitter, email or by phone, providing a suitable level of service is as important as ever. So when flicking the switch on a new channel of communication it is imperative that the customer journey has been mapped out.
Activ8 provide customer service beyond channel guidelines to ensure the customers experience the brand as the brand owner intends. Customer service can suffer when volumes are low as it is of secondary importance to sale acquisition. Alternatively it can start off as a passionate goal to give full and authentic answers which over time as volumes increase become harder to manage with other challenges in the business.
Our guidelines and operation of customer service fro our clients is laid out at the start, tweaked if necessary and executed consistently. We see customer service as a sales tool and an information guide for improved content or manufacturing feedback.
Services we offer through ourselves or our global partners:
- Customer Service (Voice)
- Email Customer Service
- Social Media Customer Service
- Review Management
- Brand Integrity management
- Returns Handling