SAVE MONEY THROUGH SOURCING - 10 TO 10000 UNITS WE SAVE YOU MONEY - GLOBAL OPPORTUNITIES
| About Us Activ8 Distribution Ltd was established in 2000 providing unlocking equipment and accessories to the UK market. Since that time we have grown into a distributor and now have offices in Mainland Europe and China sourcing products for a range of diverse retailers and businesses Since 2005 we have provided a repair centre for trade and retail which has grown into 3 full-time engineers covering not only mobile phones but iPod's, PS3, Nintendo Wii, DS Lite and more. As a provider of spare parts we are in a position where we provide extremely competive parts prices whilst are labour costs are comparable with the reputable companies in the UK. Activ8 provide warranty and non-warranty solutions and can guide you through the maze of what is and what isn't poossible. Whether your phone is water damaged, locked to a network or in your opinion, nothing more than a brick we can help you get your handset, player or console up and running or provide cash back on the spare parts of phones that are beyond economical repair. We also also provide a software upgrade service so that your phone has the latest original Manufactures firmware to improve the perfmance of your phone. As we are on an industrial estate it doesn't cost you to drop in and consult us. Many customers drop their repairs, pop into Watford for shopping and then come back for the finished goods or look at the other products that we offer including accessories for phones, games consoles and mp3 players. Recent changes to terms: 28/11/2008 http://a8uk.com/ChangestoTerms.pdf Our Contact details: ACTIV8 DISTRIBUTION UNIT 2 20 CAXTON WAY WATFORD BUSINESS PARK HERTS WD18 8UA United Kingdom Phone: 0845 45 85 008 Fax: 0845 458 1526 Email: sales [at] activ8uk [dot] co [dot] uk VAT No. 766 7872 65 |
| Making A Purchase Sourcing We do put a lot of items on our site that you can source directly and save yourself money. THe easiest way is to contact us directly to discuss how we can help you save money and get your products quicker. Trade Simply enter your order, proceed through checkout and we'll get your order ready for dispatch or collection. For customers outside the UK, we can ship from our China office anywhere in the world saving the extra costs of shipping through the UK. Dropshipping Simply add each order and then change the delivery details according to your customers details. If you have multiple items for a customer add all of these under one order and shipping will automatically be calulated for you. |
| Shipping And Handling SHIPPING CHARGES (These are guidelines and we will notify you of any discounts / surcharges that may apply to products / locations) Trade In line with current fuel costs and courier surcharges as of 08/08/08 we charge £8 delivery charge. Shipped Direct from China Each order is priced on size and volume Dropshipping £1.30 for 1st Class £1.70 for 1st Class Recorded +£1.00 for each additional item +£5.00 per order for Special Delivery +£1.00 per order for uninsured European Orders +£5.00 per order for insured European Orders +£2.00 per order for uninsured Worldwide Orders +£6.00 per order for insured Worldwide Orders Please note that we only guarantee items sent Recorded and Special Delivery. |
| Delivery Schedule When you place your order online, we'll send you a confirmation email immediately, to let you know we have successfully received your order. Orders received before 4pm Monday-Friday are normally despatched the same day. |
| Back Orders If your item is not in stock, we will "back order" for you. You will be e-mailed with an expected delivery time or the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. European customers can be exempted on providing us with valid VAT documentation. |
| Credit Card Security You can choose from a range of different payment providers all offering secure methods of payment. In all instances you should ensure that you see the padlock on the bottom right of your screen to give assurance that you are on a secure site. |
| Guarantee We do everything to ensure that your products arrive safe and sound and in full working order. If for any reason you or your customer are unhappy with the products provided please fill an RMA form (available on our website) and simply return the item unused and undamaged in its original packaging for a refund. The guarantees provided by Activ-8 are in addition to, and do not affect, your statutory rights as a consumer. We advise you to insure against loss or damage in transit; we will not credit goods that are subsequently lost or damaged. For unwanted items we charge a 20% admin / restocking fee. No refunds are offered on sim cards or unlocking equipment. |
| Reaching Us The Activ8 website is owned and operated by Activ8 Distribution Limited, incorporated under the laws of England and Wales (Registered No. 4118797). Our registered office is: Activ8 Distribution Ltd 26 High Street Rickmansworth Hertfordshire WD3 1ER You can now visit us at our trading office at Unit 2, 20 Caxton Way, Watford WD18 8RB Email is the recommended means of contact. 99% of emails are responded to within 24 hours and most within a few hours. Email: sales@activ8uk.co.uk Or call customer services (Mon-Fri 9.00am - 5.30pm) Tel. 0845 45 85 008 (International +44 845 45 85 008) Calls are charged at local UK rates. Fax: 0845 458 1526 (International +44 845 458 1526) |
| Privacy Policy ACTIV8 DISTRIBUTION do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
| Returns Policy Changes to Terms & Conditions 28th November 2008. Postal Claims We have been having an unprecedented number of claims for items lost in post. We are also receiving a high number of recorded delivery items back 5-6 weeks after they have been sent with "Item not called for". These are items we have already replaced or refunded. Whilst a high number of UK and International standard mail is received we have seen an increasing number of claims made where it is felt that claims are not valid. Royal Mail also have a policy of claims not being able to be made for 14 days which we are now having to pass on to our customers We have therefore made some major changes to our dispatch policy. We regret the need to make such changes but cannot continue to economically process items not received and items damaged claims that are made. o Item dispatched from 31st November forward will only be refunded or replaced if they have been sent recorded delivery. o Items will only be refunded if after 14 days they have not appeared on the Royal Mail site as showing the item has not been delivered or is not showing in their system. o Damaged or faulty items will only be replaced at the discretion of the management of Activ8 Distribution Ltd based on the return of the item if required. o Claims for loss of post will not be processed for 14 days in line with the Royal Mail policy of claims. o Items returned to us as "Not called for" will be charged the postage and a 20% re-stocking fee for the item. o Overseas claim will only be dealt with if our "International Signed For" service is chosen. Standard airmail will not be covered. Whilst this may appear Draconian we emphasise the need for you to send items based on their value and your profit margins through the correct channels to cover eventualities. VAT & Price Changes From midnight on the 31st November 2008 we will be charging 15% VAT on all items sold and postage costs. Any orders placed after this time will be subject to the lower rate of VAT whilst orders placed before this time will still be liable to the 17.5% rate of duty. At the same time that this government are lowering the rate of VAT we are, like many other importers having to increase our prices in line with the weakness of Sterling. We will obviously immediately pass on any changes in the FX rate to our customers as Sterling recovers. |
| Remittance Terms Normal Remittance Terms are payment with order using one of our accepted payment methods. Cheque payments will be subject to normal clearance delays prior to us shipping your order (normally no more than 5 working days, though occasionally longer). |
